Budgets

Bob Beaulaurier gives tips to CEOs and others on how to perform employee research in CEO Refresher

Savvy CEOs think of employees like customers, because they are, and they can leave just like customers. Many companies estimate that it costs 7 times an employee’s annual salary to replace a skilled worker. Most organizations have had a lot of cost cutting measures as of late because of recession pressures and budget constraints.  This has meant that employees have lost budgets, and perhaps wages as a result. Managers are worried because some of the best talent may be about to leave because they have to do more work to take up the slack for budget cuts and trimming staffs.

Add it up and that’s why we recommend that CEOs conduct ongoing employee research. Over the past 20 years, I have conducted numerous employee surveys for hospitals, utility companies, software companies and high tech firms both locally and internationally and I firmly believe that the critical thing to keep communications going with employees is to listen and take action. In many cases, identifying who feels under-appreciated and “appreciating them” can keep them happy and in place.  

Surveys can help to identify when and where this might happen so that we reach out to employees before they leave.

In a customer service environment, if the employee is blaming “corporate” in front of customers and feels over-worked, less than appreciated and poorly trained, this may mean that your customers will go to your competitors where they find happy, well appreciated and trained employees.  Or, in this day and age, they will go online instead.

Think of it this way. You may be paying them, but they’ve already left in spirit because they don’t think you care about them. So ask them what they care about? Why are they working for you? Would they recommend working for your organization? Why?

If you know why they would work for you, you have part of the recipe to communicate with them because you can reinforce things that the employee values. This may vary considerably by employee group.

The challenge? Employees may fear repercussions for sharing honest answers.  

A nurse may not want to say that Dr. so and so in Cardiology is a jerk — even though all of the other nurses would agree and find dealing with this Doc is stressful. Some training and intervention with this Doc might help many others.

So, step by step, I’d like to suggest the following 7 steps toward conducting actionable employee research:

7 Steps

1) Make sure surveys are conducted anonymously.  Even though we favor electronic web surveys in most cases — to save paper — sometimes a good old fashioned paper survey will generate more candid responses than a web survey because people don’t think “big brother is watching” and that they may be free from consequences.  

2) Hire a third party moderator to conduct one-on-one interviews. He or she can also help shield the employee from the Cardiologist or whomever they feel will make their life miserable because of an honest answer.

3) Often the best and most actionable surveys are very simple with ten or fewer questions.  This allows you to make actionable comparisons by type of employee (union vs. non, or by geographies or managers).

4) Employee research can be conducted on site, off site and electronically. The best, and most expensive approach, is often in-person and off-site research.  This is because the employee will be the most comfortable knowing that there will be no consequences to what they say if they arrive at a neutral site. It’s far easier speaking to someone who does not work for their organization who could “rat them out” for something they might say.

5) Focus groups are often a really great way to get information about how employees might talk about certain issues. Unfortunately, the results are often terribly misguided because employees fear consequences and are afraid to say how they really feel in front of other employees to another employee. Also, conducting focus groups yourself can often have a negative. Instead of making employees feel their opinions are valued, they are often left with the feeling they are being “sold the company line.” This is partly because corporate communications are often mixed in with the collecting of research information. This can come off as “they are not listening, they are telling.”

One solution? Again, consider a 3rd party moderator.

6) Show and demonstrate you are listening to employees by teaching managers and supervisors to understand the importance of the research. I recommend a special session where managers and supervisors review the research openly and candidly — no finger pointing and no “blamestorming.” There should be a collective responsibility about how and why employees feel the way they do.  All can make changes. Their troops will be more happy and well adjusted if managers communicate with them after they learn where employees are.  Make sure managers understand that you, the CEO, expect some negative feedback. Consider it a gift. As my grandfather used to say: “We can deal with anything if we know what it is.”

7) Once you have determined what employees want, then managers and supervisors need to understand specifically what the direction is for each  employee personally. Many employees are stressed out because they do not know what their focus should be. Reduce stress and reduce turnover.

Bottom line?  Strive for aligning employees with the corporate mission and show them how they add value and quality.  Quality is the number one way to increase an organization’s market cap and deliver value to clients and customers.

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Video Production Business Tips – Ideas For Boosting Revenues As A Videographer

1. Find a way to add at least $200 to every video proposal you write.

You can write it in as a couple more hours of editing or add it to your day rate for a shoot. It doesn’t really matter how you do it, just do it! I don’t think I’ve ever lost a project because of a difference of $200.

The other thing to consider is that you shouldn’t be so transparent in your proposals. I don’t show how many hours its going to take to to edit a project anymore. I simply tell them that the edit fee is $X number of dollars. This makes it easy to build some profit in there.

Remember, as an owner, you want profits on top of your salary. If you pad your budgets by $200 or more per video, you can add several thousand dollars to your bottom line each year.

2. Renegotiate your fixed contracts such as cell phone, office phone, internet, etc. to reduce the monthly expense as much as possible.

Everyone is dying to keep customers these days so use that to your advantage. I ate lunch with a guy today who was able to cut his monthly high speed internet bill by $50 a month just by making a phone call and asking them what the best deal they could give him was.

I was able to reduce my phone bill by $200 a month just by asking the question “What’s the best deal you can give me? There are a lot of phone companies asking for my business so I want to know what you can do to convince me to stay with you.” That’s $2,400 back to the bottom line each year.

Remember that I’m giving you ideas on how to boost profits….reducing expenses increases the amount of money you have left over at the end of each month. Don’t ignore this.

Sure, you can sell more but in a down economy, its a great strategy to focus on negotiating new terms that benefit you 100% so that when the economy gets strong again, you’ll be making more money and spending less of it. Both working together results in fatter wallets!

3. Don’t include a lot of extras in your video proposals.

Having a lot of extras in the initial video proposal drives cost up which can drive customers away or leave room for your competition to bid lower than you. I recommend that you quote the shooting and editing part of a video and only include 1 copy of the DVD master.

Then, in your video proposal, tell them that additional copies and/or website files can be provided for an additional fee. Most of the time, they will forget about the copies or the digital files until the project is complete.

Then, when they are in a mad rush to distribute their video, they’ll want/need you to make the copies. You quote them a reasonable yet on the higher side number and they go with it because they are ready to get the videos into the marketplace.

Plus, the duplication budget will almost always be treated as a separate cost than the original video so it doesn’t bother them to create another PO number that they can assign your duplication fees to. If you add duplication to the original PO number, red flags go off because they are having to increase the budget for the initial video project.

It’s not uncommon to generate an additional $500 to $5,000 in duplication/digital conversion fees within a week or two of completing a project when you treat video production and distribution as two separate transactions.

Keep in mind that everything mentioned here is completely fair. The client is getting great value and customer service at every stage of the project and you’ll still be charging less than other high-end production companies in your area.

Clients are willing to pay more and they should pay more when you are willing to turn quality work around fast. Don’t forget that.

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For more ideas on how to make more money as a video business owner or freelance videographer, visit http://www.mindyourvideobusiness.com

How to Reduce Credit Card Debt – Proper Budgeting is the Key to Reducing Debt Quickly

There’s nothing worse than realizing you owe too much money to the credit card companies. Worse yet is wondering how the heck you’re going to pay it back. When you look at how small those minimum payments are you’ll soon realize it will take much more than that to pay them off. It’s going to take paying much more than the minimums each and every month to make any progress in paying off those high balances.

So where do you get the money to pay off your credit card debt? Well, let’s assume you’re not going to win the lottery anytime soon. So the next best thing is to develop a budget for yourself. A budget can be very beneficial on many fronts. But the main thing a budget will show you is if you where you stand financially. Once you develop your budget you may have good news or you may have bad news. Either way it’s your start to getting out of credit card debt.

You see, you may be able to find funds that will allow you to pay off these credit cards quickly. You may find it very hard to believe that a lot of folks can create budgets for the life of them. The truth is it’s a very basic thing to develop. Honestly, I think the hard part for most is following them.

All you need to do is list all your income sources. Then you want to list what you spend money on. When you make the list of expenses include your monthly bills, and your daily expenses. You may also find that you have bills that you pay on a quarterly basis, such as life insurance, you’ll need to include those as well because you’ll be paying those bills.

I also mentioned above daily expenses, this should include what you spend on when you go out to eat, Friday night expenses, coffee or new papers. Believe it or not this is where you find out where you spend a lot of money on. You may be surprised on what you spend your money on.

Don’t forget about the unexpected expenses you run into each month. This could mean a car breaking down or getting new sneakers for your son who grew 10 inches taller the last week. Try to include about five to 10 percent of your budget and save that money. You’ll need it.

When you go through all your expenses, the goal is to make sure you can visualize all your payouts for each month. Who knows, you may find some things that you don’t want to pay for any more.

Once you develop your budget you’ll be able to make rational and well informed decisions, as mentioned above. Then you can plan how much you are going to pay the credit card company’s each and every month. Even if you are not a numbers person, you can still develop a simple budget to reduce your credit card debt quickly.

Diamonds and Budgets ? Precious tips / art4

The topic of aligning the quality of your diamond and your budget is one of the most discussed jewelry topics online. The goal, as you will read in many related articles, is acquiring” the best diamond for your budget” combination. However, as we all have different value set ups and different budgets, the task is a bit more complicated. In this article, risking that I might end up running against the crowd,

I will share with you my opinion about diamond quality and pricing based on my 18 years of hands on experience with this gem, and sincerely hope that you find this information useful.

It all boils down to a combination of the famous 4Cs that suits best the purposes of your purchase. The 4Cs are the major factors in forming the price of a diamond and moving one or more of this factors up or down one is able to adjust its price in order to fit it in ones budget frame. The different approach I will employ in this article is, that instead of starting to ponder the 4Cs and how they affect the appearance of your diamond, I will focus first on the budget.

Your budget is yours alone, and the “best value for money” applicable to this particular budget is specific to it. There is not “one advice fits all” scenario, as $1000 have different value to people with different financial background and so has a one carat diamond to two women adopting different value systems.
The first budget I will categorize is the “no budget type”. This is easy and quick, since having no budget to worry about is already a decision by itself and it spells like “only the best will do”. However this is a very small pool of customers and if you are making the effort to read this article so far, you are probably not one of them. Setting budget to ones purchases does not mean that one is not wealthy but rather shows sense and ability to prioritize.

The second, much larger group is the high budget customers who have sufficient surplus on their earnings and do not have to save month to month or take credit to buy the diamond. With budgets in the range of $12K and up, this customers demand high quality of merchandise and service. In this segment people are willing to spend good amount of money for assurance that the diamond they purchase meet their (and in most cases the international) quality standards. The diamonds in this category may have reasonable investment value and I would suggest one, to focus on top performers showing an average of 10% growth p.a. These are sizes of 3ct. up color F, E or D with clarity between VVS1 and VS1. A certificate issued from GIA or AGS is a definite additional benefit and it should be given priority. Don’t forget the setting though. In this category platinum setting is a must, offering top safety and longevity of the ring. Proper designer or studio piece will add greatly to the overall impact of the gift

There is something particularly important, attached to the diamond gift, independent from the price tag, which makes it emotionally charged. It is applicable to every budget segment discussed in this article but I think this is the right place to present it, since it becomes more relevant as the budget shrinks. This is the personal attention to detail. Even with a small budget one can achieve great emotional impact, if this section is properly researched and executed. What the personal attention to details entails? Knowing her style preferences, to begin with – if she likes chunky or delicate rings, flamboyant or minimalistic. Then her preferred metal type and color, her birth stone, her favorite designer brand and even her correct ring size. You will not make long lasting impression with a setting which is currently on special in a major department store. The women notice these things and don’t appreciate them. If your budget does not allow large impressive diamond you can do very well, investing in fine quality designer platinum setting in a beautiful handmade box. Even a short personal message engraved inside the ring, if correctly chosen will make its mark. The personal attention to detail has vital significance to most women.

The third budget group consists mainly of professional young people in a process of building a carrier. Since this is the common age associated with engagement and marriage this group is fairly large and forms major part of the diamond market. The budget of this group is between $3 to 10K and here, the value for money factor is already noticeably shifted. The diamonds in this price category does not have viable growth (less than 2% p.a.) in value and this is where the difference is. When you buy your diamond, the seller is making profit. Although the profits on diamonds are not huge, with 2% growth or less, it will take years to be able to resell your stone for the price you paid for. When you don’t have the investment factor to worry about the only thing left that matters is the look. Taking this in consideration there are diamond quality factors that you can downgrade without losing much of the look for the sake of others which will certainly make a difference. One quality aspect I will not suggest downgrading is the Cut, which greatly affect the overall appearance of the diamond. It is not necessary to go for “Ideal cut” but do not venture under “Very good”. The Carat (size) and Color I place on the same level of importance and the preferences toward the one or the other depend very much on the taste of the fiancé to be. Colors of H, I and even J are perceived as white by most people if there is no whiter stone to compare with. If you go D,E or F, this will significantly reduce the size. Clarity is a place we can cut quiet deep. My personal opinion is that paying for the invisible difference of clarity over VS1 in this category is a waste of funds that could be spent much better on color and/or size. The best value for money clarity is between VS2 and SI2. Certificate (grading report ) of pedigree origin(GIA or AGS) is a bonus, but not something that is worth spending money for. Remember that since you can’t sell your diamond for the money you paid for in the near future the certificate will only have purpose for your insurance policy. However a grading report from a prominent independent lab is a must.

There is nothing to be ashamed from if your diamond budget is low. As I mentioned earlier there are plenty of things one can do to make solid impact without spending a fortune. With budget of up to $2k there is number of things one can do to amplify the overall impression and the personal statement of one’s diamond gift. With limited budget the 4C factors should be given the right order of priorities. First, the cut. As with the other budget segments this factor remains very important and my advice is to stick to “very good”, as the best option. The color is rather personal choice, but since the purpose of this article is professional advice I would recommend I or J. These colors are normally perceived as white, and with “very good” cut will make a brilliant gem. Remember that the color in diamond is a natural property and does not affect its brilliance and dispersion. Avoid high clarity grades if you have low budget. The best one to consider is SI1 but you can get fantastic stones even in SI3, if the inclusions are scattered close to the girdle. All the right choices up to this point will give you significant advantage in the size department or increase the amount allocated to the setting which is vital in this budget bracket. With a risk of repeating myself, I would like again to stipulate the importance of good quality setting aligned with the taste of the woman receiving the gift.

Rationally assessed, the jewelry diamond is utterly useless with one only purpose it serves better than anything else. The diamond is the perfect courtship gift. Being beautiful, enormously expensive and lacking practical application, the diamond gift is the best display of focused personal interest and long term intentions. It stands to reason that it is the intention behind this gift, rather than the long price tag, that has true value, but sadly the general perception is different. Bigger and more expensive command much greater success rate in the proposal game and the intention and effort behind the purchase are often underappreciated. Two to three monthly salaries is all that it takes. It sounds rather easy but for a large group of people it spells like six to nine months of painstaking saving. If ones two to three months salary offering does not meet appreciation for what it is, then the girl is (or she thing she is ) out of one’s league and it does not look like “happily ever after” scenario. I personally think of it as a perfect, natural last minute measuring up of two value systems, a test for match or no match.

Lifestyles – Add Budgeting Reality to Career and Life Planning for Students and Adults

  • Informative and Entertaining Graphics
  • Point and Click User Interface
  • Fun and Easy to Use
  • Consistent and Clear Commands

Product Description
Contains a CD-ROM and a User Guide. For Macintosh and/or Windows. Lifestyles adds reality to career planning. This program helps students and adults create budgets using nine categories: housing, food, health care, child care, transportation, savings, clothing, leisure activities and extras such as household items. Interactive audio and video slide presentations guide students as they complete the budget categories. Students and adults get an eye opening look at fut… More >>

Lifestyles – Add Budgeting Reality to Career and Life Planning for Students and Adults

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